Terms of service

1. We will confirm your reservation by e-mail.（Your reservation will not be complete until you receive a confirmation e-mail from us.）
2. Please write the minimum number of participants if it might change.
3. Please refrain from cancelling the reservation, and making time-changes without notice.
4. If you cancel the reservation without previous notice, you will not be able to use the same e-mail address for the next reservation.
5. You are free to take photos. (Please refrain from using your flash when taking photos, and also refrain from taking video.)
6. After taking photos, you can upload them freely on your web page. （Please refrain from using those photos for any commercial purposes .）
7. After entering the shop, please clean your hands with alcohol.
8. Please refrain from smoking inside and outside of the shop.
9. Please do not litter around the shop as a courtesy to our neighbors.
10. No outside food or beverages are allowed inside the shop.
11. Pets are not allowed in the shop.
12. Please refrain from harassing the owls. If you should handle the owls violently or cause any trouble for other guests, we would ask you to leave
the room.
13. If you should be injured by owls , we would give you first aid. However, we shall not be held responsible for any injury.
14. If you should injure owls on purpose or through gross negligence, we would ask you to pay for medical expenses.
15. If you are worried that you may be allergic to animals, please consult your doctor before visiting us. In our shop, surgical masks are available. Please
feel free to ask our staff if you would like to use a surgical mask just in
case.
16. Please be mindful of the volume of your voice as a courtesy to other guests.
17. Please refrain from carrying any toys inside the shop.
18. Organized crime groups or solicitors are not allowed to enter the shop.
19. The owls get agitated by the wheelchair, so entering whilst in the wheelchair is not possible. When entering the store, we request wheelchair users to get out of the wheelchair with assistance to move to a seat within the store. We apologize for the inconvenience.

For those who bring their children

1. Please note that if your children should cry out or be a nuisance to other guests, we would ask them to go outside of the room temporary.
2. As children’s hands are sensitive, please be careful not to come in contact with the owls’ beak and talons. The owls in our shop are calm, and they have
got used to humans, but, you must remember owls are birds of prey that are at the top of the
ecological pyramid (hierarchy).We can never teach owls how to behave. Our
staff’s split-second carelessness would cause an accident. Please keep an
eye on your children in order to avoid any accidents. If your children
should be injured by owls, we would give them first aid. However, we shall
not be held responsible for any injury.